Before i stepped into uni, i could never understand why seniors around me hated NUS with all their guts. Now, after a year, i can absolutely identify why. Actually, it doesn't take someone more than a semester to condemn this world class university. Read: World Class University. It makes me laugh to think that this particular university is a world class university providing world class education but low class, substandard services. Seriously, what is the point of having a new Student's Service Centre when you're nothing more than creating an illusional mask. I would feel a lot more comforted, if you'd done away with all these pretense, you know?
Firstly, let me complain and whine like how a typical singaporean does. Just today, I was at the library trying to retrieve this journal, which i was restricted to download once due to copyrights reason. I appraoched the RBR counter since that was where i was suppose to head to, at least according to the instructions given in dreadful IVLE. Then lady number 1 told me that i should proceed to loan desk 4 because she was not sure of the procedure. Fair enough, i give you the benefit of doubt that you're unsure. While waiting at loan desk 4, i noticed that 20mins had gone past and i was still not served.Shortly, i heard lady number 2 asking lady number 1 who was suppose to be on duty at loan desk 4. Lady number 1 said lady number 3 is suppose to be there but she is at the reception area. So lady number 1 came to me and told me to proceed to the reception.
At this point, i was about to___ them but i decided that i should exercise some graciousness and give them a chance to exhibit their so-called professionalism. I was totally put off by the fact that my simple request to borrow a journal required so many referals. Seriously la, i won't freaking steal your journal ! It's boring SC2101 for crying out loud. Why couldn't one of the many ladies that was talking just bloody take out the journal and let me zap my damn readings? It was not like you were all busy! At this point, you might think that i am being an unreasonable bitch right?
Read on.
While at the reception, i spoke to lady number 3 and i felt that i needed to burn down the library at that moment. After nearly 30 mins of referals, she told me that she was not authorized to lend me the journal! She told me I have to call this other lady ( which i presume is lady number 4) to ask her for advice. WHAT? When i heard that, i rolled my eyes so unforgivingly, told her that I do not appreciate being pushed around for 30 minutes, and i left.
So much about Public Service 21. Wake up your ideas la. Im not saying that such a dream is to be materialised instantaneously. But i defintely think that singapore is STILL very very far from this ideal. Moreover, we're talking about world class university here. This episode is a downright bad reflection of a world class university. I would imagine better services with more professionalism. I work in the service line and i definitely understand what it is like to be at the front line. It is not easy at all. Precisely because it isn't , the more i think we should not just acclaim something to be world class so ever readily. Perhaps, a more thorough examination needs to be given to the relation between, 'NUS' and 'World Class'.
Of course this is not enough to put it down as a world class university. Nonetheless, if you are a world class university, give me a more legitimate reason to believe so. I pay $6000 a year, not only to receive a world class education. It would be a more pleasant 4 year stay if the library treats the students with more respect.
Then again, to be fair to the library, i know there are spoilers in the university who steal journals, tear journals or what nots. How unbecoming of undergraduates. Practice some graciousness and consideration la. I know so well in my heart which kinda students i hate most and to be safe, this is a public blog which needs to be less public, ironically.
Firstly, let me complain and whine like how a typical singaporean does. Just today, I was at the library trying to retrieve this journal, which i was restricted to download once due to copyrights reason. I appraoched the RBR counter since that was where i was suppose to head to, at least according to the instructions given in dreadful IVLE. Then lady number 1 told me that i should proceed to loan desk 4 because she was not sure of the procedure. Fair enough, i give you the benefit of doubt that you're unsure. While waiting at loan desk 4, i noticed that 20mins had gone past and i was still not served.Shortly, i heard lady number 2 asking lady number 1 who was suppose to be on duty at loan desk 4. Lady number 1 said lady number 3 is suppose to be there but she is at the reception area. So lady number 1 came to me and told me to proceed to the reception.
At this point, i was about to___ them but i decided that i should exercise some graciousness and give them a chance to exhibit their so-called professionalism. I was totally put off by the fact that my simple request to borrow a journal required so many referals. Seriously la, i won't freaking steal your journal ! It's boring SC2101 for crying out loud. Why couldn't one of the many ladies that was talking just bloody take out the journal and let me zap my damn readings? It was not like you were all busy! At this point, you might think that i am being an unreasonable bitch right?
Read on.
While at the reception, i spoke to lady number 3 and i felt that i needed to burn down the library at that moment. After nearly 30 mins of referals, she told me that she was not authorized to lend me the journal! She told me I have to call this other lady ( which i presume is lady number 4) to ask her for advice. WHAT? When i heard that, i rolled my eyes so unforgivingly, told her that I do not appreciate being pushed around for 30 minutes, and i left.
So much about Public Service 21. Wake up your ideas la. Im not saying that such a dream is to be materialised instantaneously. But i defintely think that singapore is STILL very very far from this ideal. Moreover, we're talking about world class university here. This episode is a downright bad reflection of a world class university. I would imagine better services with more professionalism. I work in the service line and i definitely understand what it is like to be at the front line. It is not easy at all. Precisely because it isn't , the more i think we should not just acclaim something to be world class so ever readily. Perhaps, a more thorough examination needs to be given to the relation between, 'NUS' and 'World Class'.
Of course this is not enough to put it down as a world class university. Nonetheless, if you are a world class university, give me a more legitimate reason to believe so. I pay $6000 a year, not only to receive a world class education. It would be a more pleasant 4 year stay if the library treats the students with more respect.
Then again, to be fair to the library, i know there are spoilers in the university who steal journals, tear journals or what nots. How unbecoming of undergraduates. Practice some graciousness and consideration la. I know so well in my heart which kinda students i hate most and to be safe, this is a public blog which needs to be less public, ironically.
